How Can We Help Today?
Owned and operated by Serenity Lane USA, we are happy to assist with questions about saunas, massage chairs, cold plunges, and more.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days depending on your location within the Continental U.S.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment in real time. If you have not received tracking details within 3 business days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to initiate the process.
Can I exchange my item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact our team with your order number and the model you would like instead, and we will walk you through the steps.
How do I choose between an infrared sauna and a cold plunge?
It depends on your wellness goals. Infrared saunas use gentle heat designed to support relaxation and recovery, while cold plunges offer an invigorating cool-down experience. Our team can help you decide which fits your routine best.
What kind of power supply do your infrared saunas require?
Most of our infrared saunas plug into a standard 120V household outlet. Larger cabin models may require a dedicated 240V circuit. Each product page lists the exact electrical specifications for that unit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Responses
Our team aims to answer every inquiry within 24 hours so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns policy is backed by a straightforward process.
